Reach us

Start with the chat, use email for account matters, and VIPs have their own lines. Here's what to send along.

Before you write

If you write from the email you registered with, we can find you faster. The system recognises that address for KYC files, self-exclusion and closing the account.

• Mention the email on your account and say in a few words what it's about.
• Planning a withdrawal? Finish KYC beforehand, because accounts still being verified wait longer.
• We go through requests in two working days; once approved, how long it takes depends on your payment method.

Requests that must come from your registered email

• Self-exclusion starts within a day and lasts six months at the very least.
• A cooling-off break of seven days.
• Closing the account for good.
• Lost your password? The login page has a reset link, and it goes to the email you registered.

VIP status match

VIP somewhere else? Send a screenshot of your status to live chat or support@luckyboomnl1.nl and we'll match it, no need to rebuild your history.